Returns and Replacement Policy

We do not accept returns or offer refunds for change of mind, fragrance preference, or products that have been opened or used.

Damaged or Defective Products

If your product arrives damaged, broken, defective, or incorrect, contact us within 7 days of delivery at wistoriaperfumes@gmail.com. Please include your order number and clear photos or video showing the product and its packaging.

After verification, Wistoria Perfumes will provide a replacement of the same product. If the same product is unavailable, we may provide a similar product of equal value in consultation with the customer.

Replacement Shipping

Approved damaged or defective product replacements are shipped free of charge. If we require the damaged product to be returned, Wistoria Perfumes will arrange or cover the return shipping cost.

Non-eligible Requests

  • Change-of-mind requests
  • Fragrance preference or dislike
  • Products damaged after delivery through misuse or improper storage
  • Requests submitted more than 7 days after delivery

Contact Us

For replacement assistance, email wistoriaperfumes@gmail.com with your order details and supporting photos or video.