Policy

Shipping Policy

At Wistoria Perfumes, we are committed to providing a seamless and enjoyable shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders across India.
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Free Shipping

Above ₹1499

Enjoy free delivery on all orders above ₹1499 anywhere in India.

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Shipping Fee

₹100

A flat shipping fee applies on orders below ₹1499.

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Processing Time

24–48 hrs

Orders are packed and dispatched within 24–48 business hours.

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Delivery Time

5–10 Days

Delivered within 5–10 business days after dispatch.

1 Free Shipping on Orders Above ₹1499

We are pleased to offer free shipping on all orders above ₹1499, allowing you to enjoy your favourite fragrances without any additional delivery charges.

For orders below ₹1499, a nominal shipping fee of ₹100 will be applicable at checkout.

2 Nationwide Delivery

Wistoria Perfumes proudly delivers across India. Whether you are located in a metropolitan city, a small town, or a remote area, we strive to bring premium fragrances right to your doorstep.

3 Order Processing & Delivery
Order Confirmed

Your order is placed and payment is verified successfully.

Processing (24–48 Business Hours)

All confirmed orders are carefully packed and prepared for dispatch within 24–48 business hours.

Dispatched

Your order is handed over to our courier partner and a tracking link is shared with you.

Delivered (5–10 Business Days)

Orders are typically delivered within 5–10 business days depending on the delivery location and courier partner serviceability.

⚠️ Dispatch Delays: While we make every effort to dispatch orders promptly, delays caused by public holidays, weather conditions, courier issues, or other unforeseen circumstances may occasionally occur and are beyond our control.
4 Non-Delivery & Return-to-Origin (RTO) Policy

If a customer refuses delivery, provides an incorrect address, or is unavailable to receive the shipment resulting in the package being returned to us (RTO), the order will not be cancelled automatically.

📦 Re-Shipping Charges Apply

To have the order shipped again, the customer will be required to pay the full reshipping charges, which will be calculated based on the package weight and destination.

No exceptions will be made under this policy.

5 Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 24 hours of delivery with clear photographs of the package and products.

Our team will investigate and provide appropriate assistance promptly.

📸 Please ensure photographs clearly show the outer packaging, inner packing material, and the products received. Claims raised after 24 hours of delivery may not be entertained.

Customer Support

Your satisfaction is important to us. If you have any questions regarding your order or shipment, please reach out to us.

📞 Phone: +91 XXXXX XXXXX

📧 Email: support@wistoriaperfumes.com

Our support team will be happy to assist you.